Collection of Personal Information
We collect personal information in compliance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. When you access our website, we may collect the following information:
· Name: We collect your name to personalise our interactions with you.
· Email: Your email helps us communicate important updates and responses to your inquiries.
· Phone Number: We collect your phone number for communication purposes.
Additionally, we gather basic information about the device you use to access our website, such as your device’s location, operating system, and browser. This helps us optimise your browsing experience and understand our audience better. Furthermore, please note that certain information about your interactions with our website, including pages visited, session duration, and actions taken, may be automatically collected and used for analytical purposes to improve our website’s functionality and content.
Use of Personal Information
We use your personal information to directly communicate with you, providing information about our services, organisation updates, or any business activity that pertains to your specific case. We assure you that your personal information will never be disclosed to third parties for marketing or promotional purposes.
Disclosure of Personal Information
We only disclose personal information collected through our website for the primary purpose it was gathered, or for secondary purposes that align with the original intent of collection, ensuring transparency and adherence to the APPs. We may share your data in cases of legal compliance, operational necessities, collaborations, and internal governance. Your information won’t be used for marketing without your explicit consent.
Security of Personal Information
We employ stringent security measures to ensure the confidentiality, integrity, and availability of your data. We implement robust access controls to restrict unauthorised access to your personal information. Our systems are equipped with authentication mechanisms and role-based access to ensure only authorised personnel can access your data. Your data is encrypted during transmission and storage using industry-standard encryption protocols, adding an extra layer of protection against unauthorised interception. We conduct regular security audits and assessments to identify and rectify any vulnerabilities in our systems, ensuring that your information remains secure. Our staff undergoes comprehensive training on data security and privacy, emphasising the importance of maintaining the confidentiality of your personal information. Our IT infrastructure is designed with security in mind, incorporating firewalls, intrusion detection systems, and other advanced security technologies.
Access and Correction
If you believe that the personal information we hold about you is incorrect or incomplete, you have the right to request access to that information. We will make reasonable efforts to provide you with access to your personal information within a reasonable timeframe. If you find that the information we hold is inaccurate, out-of-date, or incomplete, you have the right to request corrections. We will take reasonable steps to ensure that your personal information is accurate, relevant, and updated. To request access or corrections, please contact our head office at [email protected]. We may require verification of your identity before processing such requests.
We value your feedback and are dedicated to addressing any concerns you may have regarding the use of your personal information. If you have any complaints or questions about how your personal information is handled, we encourage you to follow our complaints resolution process:
1. If you have a complaint, please get in touch with our head office at [email protected]. We are committed to acknowledging your complaint promptly.
2. We will conduct a thorough investigation into your complaint. This may involve gathering relevant information and consulting with relevant parties.
3. Upon completing the investigation, we will provide you with a written response that outlines the findings and any actions taken.
4. If you are not satisfied with our response, you have the right to escalate the matter to the relevant regulatory authority.
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected. Upon expiration of this retention period, we ensure the secure disposal of your data in accordance with established data management and disposal procedures.
Our website may contain links to external sites for your convenience. However, we do not have control over these third-party websites and their privacy policies. We recommend reviewing the privacy policies of any external sites you visit, as they may differ from ours. We are not responsible for the content or practices of these linked sites.
Email: [email protected]